Frequently Asked Questions

First you must be a member of our Rewards program to earn free shipping. Secondly the following applies: standard shipping only on in-stock items and doesn’t include heavy, bulky, or hazardous items. Drop shipping not included. Shopify Collective items are also not included unless you are in Gold Tier.

We’re happy to work with you to validate your tax exemption documents and get an order placed for you. Please contact our parts specialists directly using our chat function, via email shop@equipmentshare.com, or by phone at 573-993-3849 for assistance. Please note it typically takes 24-48 hours to validate your account status.

Yes, provided the parts you need are from a manufacturer we carry. Call our parts specialist team at 573-993-3849 to place an order for the parts you need shipped directly to your door.

Please provide the SKU/MPN/Part number and the manufacturer of the part you need. You should be able to locate the part number in your machine manual. If you cannot find the part number, have the Make, Model and Serial Number of your machine ready and we can assist you with finding the part you need.

Please visit our Shipping & Returns page for full information.

Our parts are sold in “as is” quality, meaning that the parts do not come with the manufacturer’s warranty. We do not sell used parts at this time, so all parts on our site will be new parts.

We are open from 7:30am to 4:30pm CST, Monday through Friday.

We sell both aftermarket and OEM parts to try and provide you with as many options we can to find the parts you need. If the part is an aftermarket part, we will note it on the parts’ product page.

We cannot ship orders internationally at this time, but if you have a freight forwarder we’d be happy to work with them to get you the parts you need.

We stand behind our products. If you receive a defective or damaged part, contact our customer service team and we will help you resolve the issue. We do not offer a warranty on parts or a manufacturer’s warranty for OEM parts, but see our return policy for more information on returning parts for more information.

At this time we do not support in-store pick-ups and require a valid shipping address.