All orders are processed daily between the hours of 8:00 AM CST - 3:00 PM CST Monday through Friday. If your order is received after 3:00 PM CST your order will be processed the following business day (excluding weekends and holidays). After receiving your order confirmation email. You will receive another notification when your order has shipped.
We advise you check the carrier tracking number provided on your order confirmation regarding any weather or high volume delays. Covid-19 has caused many of the national carriers to take extra precautions and these measures may cause delays. EquipmentShare will do its best to notify you of any changes and delays regarding your order.
Domestic Shipping Rates and Estimates
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
You can skip the shipping fees with free local pickup at our local retail branch in Columbia, MO. (8430 Interstate 70 Dr SE, Columbia, MO 65201). After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 60 minutes of your order (there might be a delay due to limited stock supply and/or high volume orders). We will send you an email when your order is ready along with instructions.
Our in-store pickup hours are 9:00 AM to 4:00 PM Monday through Friday. Please have your order confirmation email with you when you come.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 5 business days of your expected shipping confirmation email, please contact us at firstname.lastname@example.org with your name and order number, and we will look into it for you.
Shipping to P.O. boxes
Currently we do NOT ship to P.O. boxes.
Refunds, returns, and exchanges
If you would like to request a return, contact us at email@example.com within 5 days of delivery and include your order number. We will review your request and get in touch to discuss return options.
In the event that your order arrives damaged in any way, please email us as soon as possible at firstname.lastname@example.org with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at email@example.com.
Exceptions / non-returnable items
Certain types of items cannot be returned. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.