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Meet The Experts At Shop

Meet the Experts at Shop

Meet Our Heavy Equipment Parts Experts. We have a dedicated team ready to help you with all your parts needs. Whether you're unsure about parts compatibility, looking to place an order over the phone, or have any other related questions, our knowledgeable team is just a call away. With their extensive experience and a deep understanding of our parts inventory, they'll guide you to the right solution every time. Don't hesitate to reach out; we're here to help!

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Marcia Cottle

Marcia Cottle is the Distribution Center Warehouse General Manager in Columbia, Mo. Marcia works with the teams at the warehouse, as well as the eCommerce team at Home Office, building a parts pipeline that supports both our rental operations and customer needs. She is responsible for managing the crew at the distribution center, training on safety procedures and developing standard operating procedures for the warehouse. Her position touches every aspect of the parts warehouse. Marcia has worked in the industry for more than 20 years and with EquipmentShare for four years.

“Thanks to the technology we are building here, which includes the online marketplace for equipment parts and beyond,” Marcia said. “My goal is for EquipmentShare to be a ‘one-stop shop’ for construction in the world of eCommerce. Our parts department operates successfully because we have a cohesive goal oriented team. The team cultivates new relationships that lead to repeat customers and happy customers.

Ethan Daller

Ethan Daller is in charge of parts sales. Daller is a U.S. Navy veteran and joined EquipmentShare in 2020. As a parts sales specialist, he ensures work crews across the nation have the parts they need to get the job done. In his nearly three years with EquipmentShare, Ethan has worked with customers on the phone and in person to get to the root of their problems or requests and find a solution for them. His focus is in all construction parts including excavators, mini excavators, skid loaders, boom lifts, scissor lifts and telehandlers.

“In my experience, when talking to customers, you have to make it personal,” Ethan said. “I build a relationship with them. When they call, I know their name. EquipmentShare believes in personal interaction and making everyone comfortable, and that’s the kind of relationship I want them to have. Not only am I keeping work sites running, but I’m also making sure they know they have someone who is going to help them year-round.”

Christi Austin

Christi Austin specializes in parts research, branch parts sourcing support and coordination and direct to consumer parts sales. Prior to this role she assisted in managing parts inventory, fulfillment and receiving. She cataloged and managed parts inventory for resale, coordinated parts inventory from manufacturers and communicated with customers involving order resolution and satisfaction. Christi also provides parts research for vendors and works with the inventory system to ensure accuracy and correct arrival dates for customers.

“What makes us different is that we have followed through with our customers,” Christi said. “We interact with the customer three times from the point of sale to delivery information, tracking and follow up — making sure the customer received the products and are happy with the parts.”

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